Customer Support Assistant

Job overview

The Customer Support Assistant works onsite in Ixonia, WI. Compensation is not specified. The role supports the service team at Taylor Enterprises of WI, a family-owned company that supplies and services foodservice equipment. The assistant responds to service requests, keeps customers informed, and helps coordinate scheduling and dispatch. The position is designed to build operational knowledge and provide a path toward a Dispatcher role.

What you'll do

• Answer customer calls and service requests
• update customers on service status
• support scheduling and dispatch operations
• coordinate with technicians and internal teams
• help provide a positive customer experience.

What we're looking for

Skills & competencies

customer support assistant

ixonia wi

taylor enterprises of wi

customer calls

service requests

customer updates

scheduling support

dispatch operations

technician coordination

on-the-job training

mentorship

dispatcher career path

health insurance

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance with 70% of the premium paid by the company
• dental and life insurance with premiums paid by the company
• disability insurance
• optional vision insurance
• paid time off
• 401(k) with matching
• referral program
• tuition reimbursement.

Why this role

On-the-job training and mentorship are offered, with a stated career path toward Dispatcher.

About the employer

MRA Recruiting Services is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.