Tier 1 Help Desk Analyst

Job overview

The Tier 1 Help Desk Analyst position is onsite in Arlington, VA, and pays $29.52–$30 per hour. Chenega Military, Intelligence & Operations Support provides technology services supporting government operations, national security, and agency missions. The analyst provides first-level support to end users across multiple networks, diagnosing and resolving hardware, software, account, and access issues. The role documents incidents, escalates unresolved problems, and coordinates with specialized teams to restore normal IT operations while meeting service objectives.

What you'll do

• Answer calls and fulfill requests
• provide user support, training, diagnostics, troubleshooting, account management, and password services
• support implementation, troubleshooting, and maintenance of IT systems
• identify, diagnose, and resolve first-level problems
• support PC, server, or mainframe applications and hardware
• coordinate with network, software, and application teams
• recreate user problems
• recommend system modifications
• document incidents in the ticketing system
• use knowledge bases
• escalate issues with clear troubleshooting records
• contribute to change management and process improvements.

What we're looking for

Skills & competencies

tier 1 help desk analyst

arlington va

chenega corporation

$29.52–$30/hr

it support

help desk

classified systems

dod secret clearance

dod iat level ii

incident tickets

windows support

end-user support

part-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Chenega MIOS describes a broad range of benefits, professional development, on-the-job learning, and formal development programs.

Why this role

DoD IAT Level II certification and DoD Secret Clearance are required; Top Secret with SCI eligibility is preferred. Associate degree may be substituted with 2+ years of relevant experience.

About the employer

Chenega Corporation is hiring for this role. Industry: Temporary Help Services. Sector: 56.