Customer Service Representative – HVAC

Job overview

Customer Service Representative – HVAC is an onsite, full-time role in Columbia Station, OH. The posting states pay of $18–$25 per hour. The role supports Airtron's operational business needs by addressing customer inquiries and coordinating with field employees and management. The representative handles customer communications and administrative work that help schedule service, route resources, and resolve customer concerns. Accurate data entry and follow-up support service delivery and customer relations.

What you'll do

• Answer phones and schedule customers
• respond to inquiries
• support sales, promotions, installations, and communications
• take incoming and make outbound calls
• process credit cards and refunds
• offer service plans
• schedule appointments
• enter data and use communication tools to route resources
• follow up on permits, inspections, and rescheduled services
• resolve claims and complaints fairly
• inform and educate customers
• recommend improvements based on customer surveys.

What we're looking for

Skills & competencies

full-time

customer service

hvac

phone support

appointment scheduling

data entry

columbia station oh

airtron

$18–$25/hr

microsoft excel

microsoft word

microsoft outlook

customer relations

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED, 2–4 years of office experience with customer phone support, and at least one year using Microsoft Excel, Word, and Outlook; occasional weekend hours may be required.

About the employer

Airtron Heating & Cooling HVAC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.