Intake Specialist

Job overview

The Intake Specialist role is onsite in Durham, NC, and compensation is $19 per hour. The posting describes a healthcare-industry client and a contract opportunity with long-term potential. This role processes and reviews incoming requests, supports customers, verifies benefits and eligibility, screens for authorization needs, and routes inquiries for follow-up. It also documents inquiries, maintains service requests, performs monthly peer audits, and communicates clinical review outcomes to members and providers.

What you'll do

• Process requests and inquiries by phone, email, fax, and mail
• review requests for accuracy
• support internal and external customers
• document and route inquiries
• screen for authorization requirements
• verify member benefits, eligibility, and provider setup
• maintain service requests
• triage incoming inquiries
• perform monthly peer audits
• notify members and providers of clinical review outcomes.

What we're looking for

Skills & competencies

intake specialist

durham nc

pyramid consulting

healthcare

prior authorization

health insurance

pharmacy

member eligibility

provider setup

customer support

clinical review notifications

$19/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• paid sick leave, depending on work location.

Why this role

Requires prior authorization experience, knowledge of health insurance and pharmacy, and 3+ years of related experience; high school diploma or GED required. Benefits listed include medical, dental, and vision insurance, a 401(k) plan, and paid sick leave depending on work location.

About the employer

Pyramid Consulting, Inc is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.