Customer Care Center Specialist (Bilingual)

Job overview

The Customer Care Center Specialist (Bilingual) role is onsite in Monroe, LA, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Compensation is $18 per hour. The specialist represents the SPCA of Texas and helps customers access information about its services and programs. The role handles incoming and outbound calls, email, appointment confirmations, and customer inquiries while maintaining accurate records and meeting performance measures. As a frequent first point of contact, the specialist supports customer service and helps communicate the organization’s work and mission.

What you'll do

• Answer calls from branch offices and assist customers
• make appointment reminder calls
• respond to inquiries about services, products, fees, and locations
• manage email and voicemail responses
• confirm clinic appointments two days in advance
• maintain daily reports and data integrity
• send group emails
• engage with volunteers
• meet monthly performance measures.

What we're looking for

Skills & competencies

customer care center specialist

bilingual

monroe la

spca of texas

call center

customer inquiries

appointment scheduling

clinic appointment confirmation

email support

monday–friday

8:00 a.m.–5:00 p.m.

$18/hr

Work arrangement

• Weekend coverage required

Why this role

Bilingual ability and two years of high-volume call center experience are required; the role is based in the office at least five days per week.

About the employer

SPCA of Texas is hiring for this role. Industry: Civic and Social Organizations. Sector: 81.