Client Support Representative I, POS Systems

Job overview

The Client Support Representative I role is onsite at POS360’s Westlake Village, CA office, with compensation of $22 per hour. POS360 provides point-of-sale payment processing and delivery integrations for locally owned stores. As a first point of contact for merchant clients, the representative troubleshoots POS systems and coordinates support to help maintain uninterrupted operations. The role also supports equipment deployment, account maintenance, and remote product training for merchants.

What you'll do

• Respond to client inquiries by phone, email, and SMS
• troubleshoot POS hardware and software
• triage and route requests
• document interactions using Zoom Contact Center
• conduct remote product training
• assist with terminal assembly, configuration, deployment, and inventory
• coordinate merchant account setup and pricing
• monitor system health and escalate issues.

What we're looking for

Skills & competencies

client support representative

pos systems

technical support

merchant support

payment processing

hardware troubleshooting

westlake village ca

pos360

$22/hr

health insurance

401(k) match

paid time off

flexible hours

on-site gym

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• dental, health, and vision insurance
• paid time off
• flexible working hours
• free onsite gym access.

Why this role

The role combines frontline merchant support with POS equipment deployment and remote product training.

About the employer

POS360 is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.