Appointment Scheduler / Customer Service Representative

Job overview

The Appointment Scheduler / Customer Service Representative role is onsite in Pekin, IL, with compensation of $16.50–$25.00 per hour. Perfect Choice Home Solutions provides home improvement services in roofing, windows, siding, and bathroom remodeling, with an emphasis on customer experience from the first interaction. This role serves as an initial contact for prospective customers, arranging free in-home consultations and helping ensure a professional customer experience. The scheduler handles calls, gathers basic information, manages appointment calendars and records, and works toward call and scheduling targets.

What you'll do

• Make outbound and receive inbound calls to schedule appointments
• gather basic information from homeowners and set qualified appointments
• explain the free in-home consultation
• maintain accurate call and appointment records
• follow provided scripts while keeping conversations natural
• confirm and reschedule appointments
• manage calendars
• meet daily and weekly call and scheduling targets.

What we're looking for

Skills & competencies

appointment scheduling

customer service

outbound calls

inbound calls

homeowner outreach

calendar management

crm systems

pekin il

bath planet

hourly pay $16.50-$25.00

paid training

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based monthly bonuses and incentives, paid training, and opportunities for advancement.

Why this role

Competitive hourly pay, performance-based monthly bonuses and incentives, paid training, and advancement opportunities.

About the employer

Bath Planet is hiring for this role. Industry: Residential Remodelers. Sector: 23.