IT Analyst, Service Desk
Compensation
$25 – $25 /hr
Employment type
Full-time
Work setting
On-site
Location
Wauconda, IL
Schedule
Day shift
Posted
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Job overview
The IT Analyst, Service Desk role is onsite in Wauconda, IL, with compensation of $25 per hour. The analyst supports FIDELITONE’s applications and technology infrastructure and provides services to staff and external customers.
What you'll do
- Use the ticketing system to update, resolve, or escalate incidents, requests, and problems
- provide Level 1 remediation for hardware, software, and network issues
- install, configure, maintain, monitor, and analyze systems and software
- troubleshoot desktop and laptop issues
- manage Active Directory accounts
- support application systems and electronic devices
- help protect system integrity, security, backups, and disaster recovery
- follow and contribute to standard operating procedures.
What we're looking for
- Skills & competencies
- it analystservice deskwauconda ilfidelitone$25/hourlevel 1 supportactive directorywindows servernetwork troubleshootingapplications supporton-call rotation1–3 years experience
- Work arrangement
- Weekend coverage required
Why this role
The posting requires willingness to participate in an after-hours on-call rotation, travel, and respond to emergencies. It requests an associate degree in IT or equivalent experience and 1–3 years in a similar role.
About the employer
FIDELITONE is hiring for this role. Industry: General Warehousing and Storage. Sector: 49.
Additional details
- Industry sector
- 49
- Industry
- General Warehousing and Storage
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 65dcc727-994e-4ff3-8a7f-322d2cc56586