Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Colonial Heights, VA, for 32–40 hours per week, including some evenings, Saturdays, and seasonal overtime. Compensation is not specified; the posting describes pay as competitive. Jim’s Formal Wear supports nearly 5,000 retail partners through distribution centers and regional hubs across the United States. The representative serves as a customer contact for orders, returns, billing questions, and product inquiries. By providing guidance on formalwear styles and sizing, documenting interactions accurately, and supporting office tasks, the role helps ensure accurate orders and positive customer experiences.

What you'll do

• Assist customers by phone, email, and chat with orders, returns, billing questions, and product inquiries
• provide guidance on styles, sizing, and formalwear options
• document customer interactions and order details
• maintain service and professionalism in a fast-paced environment
• support office and administrative tasks as needed.

What we're looking for

Skills & competencies

customer service

customer support

formalwear

orders and returns

billing questions

phone email chat

colonial heights va

jim's formal wear

32–40 hours weekly

evenings

saturdays

seasonal overtime

employee-owned

esop

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package
• flexible scheduling
• employee ownership through ESOP
• competitive pay.

Why this role

Employee-owned company with an Employee Stock Ownership Plan; bilingual English and Spanish skills and formalwear or apparel experience are a plus.

About the employer

Jim s Formal Wear is hiring for this role. Industry: Clothing and Clothing Accessories Retailers. Sector: 45.