Customer Service Representative / Dispatcher

Job overview

The Customer Service Representative / Dispatcher works initially in-office in North Wales, PA; compensation is not specified. The role supports PatchitUP Drywall’s home-service operations. The position coordinates customer requests and technician schedules, follows up on estimates and completed work, and helps the company respond promptly to leads and maintain effective service coordination.

What you'll do

• Use ServiceTitan to schedule and dispatch technicians
• communicate with customers, technicians, and management
• handle scheduling and job-coordination calls
• track technician time and jobs
• follow up on estimates and completed work
• monitor lead quality
• request lead credits when needed
• respond to leads within five minutes.

What we're looking for

Skills & competencies

customer service representative

dispatcher

north wales pa

patchitup drywall

servicetitan

technician scheduling

lead response

customer calls

in-office

monday–friday

some saturdays

Work arrangement

• Weekend coverage required

Benefits & perks

• Growth opportunities
• collaborative work environment.

Why this role

The posting specifies Monday–Friday, 7:30 a.m.–4:00 p.m., occasionally until 5:00 p.m., with some Saturdays as needed; remote employees will not be considered at this time.

About the employer

PatchitUP of Lansdale, PA is hiring for this role. Industry: Drywall and Insulation Contractors. Sector: 23.