Journeyman Computer User Support Specialist

Job overview

The Journeyman Computer User Support Specialist role is onsite in Destin, FL, supporting the U.S. Air Force 53rd Wing at Eglin Air Force Base. The target salary range is $50,000–$60,000 per year. The position supports Special Access Program activities for Department of Defense agencies. The role provides day-to-day technical assistance for collateral, SCI, and SAP environments. It helps keep users and systems operational by resolving support issues, installing and maintaining hardware and software, configuring user access, and documenting solutions.

What you'll do

• Resolve end-user technical issues received by phone, email, and personnel requests
• install and support commercial software and upgrades
• document resolutions
• configure hardware, software, networks, and user profiles
• monitor IT policies
• install, maintain, upgrade, and repair computers, peripherals, and Windows applications.

What we're looking for

Skills & competencies

full-time

journeyman support specialist

computer user support

it support

desktop support

ts/sci clearance

iam i

special access programs

eglin afb

destin fl

teksynap

monday–friday

day shift

$50k–$60k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k)
• life insurance
• short- and long-term disability
• vacation time
• holidays.

Why this role

Active TS/SCI clearance and IAM I certification are required; eligibility for SAP access and willingness to submit to a counterintelligence polygraph are specified.

About the employer

TekSynap is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.