Director of Front Office Operations

Job overview

The Director of Front Office Operations is an onsite role in Delray Beach, FL. Compensation is not specified; the posting describes it as negotiable based on candidate experience. The role leads front office operations at Opal Grand Resort and reports to the Assistant General Manager. The director oversees front desk and bell staff, develops the team, and coordinates with hotel departments to deliver consistent luxury service while supporting room revenue, occupancy, and guest satisfaction.

What you'll do

• Lead front desk and bell staff
• monitor guest satisfaction and service standards
• onboard, train, recruit, and develop team members
• set departmental objectives, schedules, budgets, policies, and procedures
• coordinate with accounting and other departments
• manage room inventory and occupancy
• promote hotel services and upselling
• address guest concerns
• maintain a manager's daily log
• support security and safety compliance.

What we're looking for

Skills & competencies

front office operations

hotel management

director

guest satisfaction

luxury resort

team leadership

room revenue

delray beach fl

opal grand resort

evenings

weekends

48 hours weekly

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, life, and vision insurance
• 401(k)
• complimentary associate parking and meals for shifts worked
• hotel and food-and-beverage discounts
• short-term disability.

Why this role

The role includes manager-on-duty coverage during most nights and weekends and a schedule of five to six days, approximately 48 hours per week. Benefits listed include insurance, 401(k), complimentary parking and meals, hotel discounts, and short-term disability.

About the employer

Opal Grand Resort is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.