Instructional Designer – QSR and Operations Training

Job overview

The Instructional Designer – QSR and Operations Training role is hybrid, with the listing based in Indianapolis, IN and the posting identifying Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, and Orlando as eligible areas. Compensation is not specified. The role is part of Steak n Shake’s Learning & Development department and averages 5% travel for field observation, analysis, and evaluation. The designer develops and evaluates training for restaurant and corporate teams, partnering with Operations to improve execution, guest experience, and retention. The role supports operational initiatives by creating learning materials, piloting programs, and using feedback and performance data to refine training.

What you'll do

• Design eLearning, instructor-led training, and job aids
• apply adult learning theory and instructional design models
• align training with operational initiatives, menu changes, and promotions
• manage content in the LMS
• incorporate video and interactive learning
• evaluate effectiveness using feedback, LMS data, and field metrics
• partner with Operations to pilot, refine, and roll out programs
• visit restaurants to observe operations and gather feedback.

What we're looking for

Skills & competencies

instructional designer

indianapolis in

steak n shake

hybrid

learning and development

qsr training

operations training

elearning

lms

restaurant operations

5% travel

training evaluation

Work arrangement

• Weekend coverage required

Why this role

The posting seeks five or more years of instructional design experience and experience training frontline teams and managers; proficiency with listed eLearning tools is requested.

About the employer

Indianapolis Corporate is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.