Help Desk Analyst I

Job overview

The Help Desk Analyst I role is based near the company’s Berlin, VT office; the qualified candidate must live within 50 miles and be onsite on Wednesdays and as needed. The posting states an hourly wage range of $23–$27. Blue Cross and Blue Shield of Vermont focuses on Vermonters’ health, member experience, and responsible cost management. The analyst resolves technical and production issues for workforce members, communicates throughout the resolution process, and escalates when needed. The role also identifies systemic issues and takes ownership of the end-to-end process to improve the user experience.

What you'll do

• Resolve technical and production issues for workforce members
• diagnose problems and recommend solutions consistent with corporate standards
• provide end-user assistance
• keep requestors informed during analysis and resolution
• identify systemic issues and manage resolution through completion
• escalate issues when appropriate.

What we're looking for

Skills & competencies

help desk analyst i

infrastructure operations and services

berlin vt area

blue cross and blue shield of vermont

technical support

end-user support

incident resolution

computer systems

customer experience

onsite wednesdays

$23–$27/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance
• vision
• 401(k)
• paid time off and holidays
• tuition reimbursement
• student loan repayment
• dependent caregiver benefits
• wellness programs
• life and disability insurance.

Why this role

Requires at least an associate degree in computer science or a related field; bachelor’s degree preferred. The posting specifies onsite work Wednesdays and as needed, with residence within 50 miles of the Berlin, VT office.

About the employer

BlueCross BlueShield of Vermont is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.