Customer Service Representative

Job overview

The Customer Service Representative role is onsite in San Antonio, TX, with compensation of $16–$20 per hour as stated in the description. Image360 San Antonio Central is a local sign and graphics company serving San Antonio and surrounding areas. The representative supports a positive customer experience by responding to inquiries, maintaining account information, documenting interactions, and following up on questions. The role also works with the sales lead to build product and service knowledge and escalates challenging issues when needed.

What you'll do

• Record customer interactions and follow up on questions
• respond to incoming calls about products, services, general information, and complaints
• work with the sales lead to maintain and improve product and service knowledge
• update customer accounts
• follow scripts for challenging issues and escalate when appropriate.

What we're looking for

Skills & competencies

customer service representative

san antonio tx

image360 san antonio central

customer support

incoming calls

account updates

customer follow-up

sign products

graphics services

problem solving

weekday work

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions career growth, a positive work environment, and training
• no specific benefits package is listed.

Why this role

No sign-industry experience is required; the company says it will train. A high school diploma, GED, or equivalent is required, and the posting describes stable weekday work.

About the employer

Image360 San Antonio Central is hiring for this role. Industry: Commercial Screen Printing. Sector: 32.