Customer Service Supervisor

Job overview

Compensation is $0 per year. The Customer Service Supervisor role is onsite in Houston, TX. The position supports internal teams and the HVAC network by managing orders, customer inquiries, and timely, accurate communication.

What you'll do

• Direct and support customer service team members, prioritize workloads, monitor service levels and order accuracy, coach employees, and handle escalated issues.
• Maintain customer relationships, communicate production updates, process and verify purchase orders, track orders through production, coordinate with internal departments, and maintain CRM and ERP records and reports.

What we're looking for

Skills & competencies

customer service supervisor

houston tx

vibration mountings and controls

hvac network

team leadership

order management

customer relationships

purchase orders

crm

erp

production coordination

manufacturing

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• life insurance
• flexible spending accounts
• annual time off
• 12 company-paid holidays
• wellness program
• professional development opportunities.

Why this role

The posting prefers three to five years of customer service experience and prior team lead or supervisory experience. ERP experience such as Epicor is a plus.

About the employer

Vibration Mountings and Controls Inc is hiring for this role. Industry: Other Measuring and Controlling Device Manufacturing. Sector: 33.