Customer Care Manager — State Farm Agent Team Member

Job overview

The Customer Care Manager role is an in-person position in Milwaukee, WI, with a Monday–Friday schedule from 8:00 AM to 5:00 PM and one additional weekend shift per month. Compensation is $55,000–$80,000 per year, with performance-based bonuses and sales commissions described. The role supports Jon Fernandez’s State Farm agency and its customer service operations. The manager leads the service team and oversees daily workflows to strengthen customer relationships, retention, and agency growth. The role combines coaching, escalated issue resolution, service-quality monitoring, and collaboration with sales to ensure responsive and accurate customer support.

What you'll do

• Lead, train, and coach the customer service team
• manage workflows, coverage, and service priorities
• oversee policy changes, billing inquiries, payment processing, claims assistance, and follow-up
• resolve escalated concerns
• maintain accurate records
• conduct meetings and performance reviews
• improve service processes and retention
• collaborate with sales
• track service quality and productivity
• ensure compliance with insurance regulations and agency procedures.

What we're looking for

Skills & competencies

customer care manager

milwaukee wi

onsite

monday–friday

weekend shift monthly

$55k–$80k/year

state farm

insurance

team leadership

customer retention

property & casualty license

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training and development, advancement opportunity, and performance-based bonus
• compensation also includes sales commissions.

Why this role

Requires at least three years of relevant insurance experience and an active Wisconsin Property & Casualty license, including applicable Fire and Personal Lines authority. State Farm agency experience is strongly preferred.

About the employer

Jon Fernandez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.