Customer CARE Specialist
Employment type
Full-time
Work setting
On-site
Location
Florence, TX
Schedule
Day shift
Posted
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Job overview
The Customer CARE Specialist role is onsite in Florence, TX. Compensation is not specified. Staccato builds firearms in Texas and states its mission is to protect freedom by building products for people who protect and embody American freedoms.
What you'll do
- Handle inbound customer contacts by phone, chat, SMS, and email, aiming for first-contact resolution.
- Respond to online inquiries using Salesforce, enter and edit orders, coordinate with other departments, maintain product and systems knowledge, and identify opportunities to improve the customer experience.
What we're looking for
- Skills & competencies
- customer care specialistflorence txstaccatocustomer supportcontact centerphone supportchatsmsemailsalesforceorder entryfirearms products
- Work arrangement
- Weekend coverage required
Why this role
A high school diploma or equivalent is required. Multi-channel contact-center and sales experience are preferred; firearms knowledge is a plus.
About the employer
Staccato 2011 is hiring for this role. Industry: Small Arms, Ordnance, and Ordnance Accessories Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Small Arms, Ordnance, and Ordnance Accessories Manufacturing
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 6590e5d2-622e-4462-853a-849528f87936