Team Lead — Customer Service
Compensation
$14.25 – $14.9 /hr
Employment type
Full-time
Work setting
On-site
Location
Eagle Pass, TX
Schedule
Day shift
Posted
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Job overview
The Team Lead — Customer Service role is onsite in Eagle Pass, TX, with pay of $14.25–$14.90 per hour. The position supports Global Agility Solutions’ customer service team in delivering customer satisfaction and a positive service experience.
What you'll do
- Lead, coach, and motivate team members
- answer agent questions and provide guidance
- assist with escalated calls
- coordinate team logistics and communicate status
- maintain production-floor appearance, quality assurance, team records, and account database operations
- provide timely information to staff and clients
- contribute operational input to strategic planning.
What we're looking for
- Skills & competencies
- team leadcustomer serviceeagle pass txglobal agility solutionsteam coachingescalated callsquality assuranceaccount databasesteam logisticshigh school diploma or ged$14.25–$14.90/hr
- Work arrangement
- Weekend coverage required
Why this role
Requires a high school diploma or GED, computer literacy, strong communication, and the ability to meet business goals while fostering teamwork. Spanish/English bilingual proficiency is preferred.
About the employer
Global Agility Solutions, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: 658c6a30-9e4d-4b75-bdeb-2c0800f01657