Account Manager / Collection Specialist

Job overview

The Account Manager / Collection Specialist role is an onsite position in Lake Charles, Louisiana. Compensation is not specified; the posting mentions competitive base pay, commissions, bonuses, and a benefits package without numeric amounts. The role supports customer rental agreements for RNR Tire Express and Custom Wheels. The account manager contacts customers whose rental agreements have expired, identifies their needs or concerns, and works to renew agreements when feasible. The position emphasizes sales and customer education alongside account management, with field collections, merchandise turn-ins, and de-installations handled as applicable.

What you'll do

• Contact customers whose rental agreements expired due to non-renewal
• determine customer needs, expectations, or problems
• contact references when customers do not return calls
• mail letters according to the mail program
• identify opportunities to renew agreements
• schedule voluntary merchandise turn-ins when bringing an agreement current is unlikely
• handle field collections and de-installations.

What we're looking for

Skills & competencies

account manager

collection specialist

rental agreements

customer accounts

sales

account renewal

customer education

field collections

merchandise turn-in

de-installations

lake charles la

rnr tire express

commissions

bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive base pay, commissions, bonuses, and a complete benefits package
• specific benefit details are not listed.

Why this role

The posting characterizes the position as more sales-focused than collections and notes that customer visits or merchandise pickup may be needed.

About the employer

RNR Tire Express and Custom Wheels - Lake Charles is hiring for this role. Industry: Consumer Lending. Sector: 52.