Support Technician II

Job overview

The Support Technician II role is primarily remote support with onsite client visits when needed, based in Louisville, KY. Compensation is $24–$30 per hour. Argentum IT provides managed IT and cybersecurity services and describes a structured service delivery and coaching model. The technician owns support tickets from intake through resolution, documents fixes, and identifies issues that should become projects. The role helps clients resolve technical problems while building reusable knowledge and improving service processes.

What you'll do

• Work tickets and scheduled tasks through resolution
• troubleshoot Windows, macOS, Microsoft 365, Active Directory, and basic networking
• document solutions
• flag project-level issues
• provide remote support and onsite visits as needed
• contribute to the knowledge base
• assist with client onboarding
• participate in weekly team reviews.

What we're looking for

Skills & competencies

support technician ii

louisville ky

argentum it

managed it

cybersecurity

windows

macos

microsoft 365

active directory

$24–$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental insurance, 401(k), holiday pay, and paid time off.

Why this role

Requires at least two years in technical support, A+ and Network+ certifications or equivalent, experience with RMM and PSA tools, a valid driver’s license, and a clean driving record.

About the employer

Argentum IT is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.