Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Kingsport, TN, at $13–$16 per hour. The role supports Ryan Shumate State Farm’s customer relationships and office growth. The agency says it helps people protect what matters through community service and insurance support. The specialist maintains customer relationships through renewal outreach, coverage discussions, account updates, and accurate interaction records. The work contributes to retention and outreach objectives while helping customers consider coverage options and resolve account needs.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

kingsport tn

ryan shumate state farm agent

customer relationships

policy renewals

coverage options

account updates

customer service

insurance licensing

performance bonus

flexible schedule

$13–$16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• dental, health, and vision insurance
• flexible schedule
• paid time off
• parental leave
• training and development
• advancement opportunities.

Why this role

Must be able to obtain applicable state insurance licenses; previous customer service or account management experience preferred.

About the employer

Ryan Shumate - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.