Customer Service Representative, IT Help Desk

Job overview

The Customer Service Representative, IT Help Desk role is onsite in Manassas, VA; compensation is not specified. The position supports Storage Strategies Inc’s new Navy contract and its technology services. The role provides a first point of contact for technical support, maintains and deploys computer systems, and coordinates issue resolution so users have technology to support organizational goals.

What you'll do

• Handle incoming help desk calls and emails
• open, update, and triage support requests
• configure and deploy workstations and laptops
• provide onsite client support as needed
• maintain documentation and user accounts
• support hardware, software, and basic video teleconference systems
• perform scheduled maintenance and security scans
• escalate issues as appropriate.

What we're looking for

Skills & competencies

full-time

manassas va

storage strategies inc

customer service

it help desk

technical support

workstations

laptop deployment

secret clearance

security+

navy contract

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and prescription insurance
• 60% of dependent premiums paid
• life and disability insurance at no cost
• 24 paid days off in the first year
• military leave
• 401(k)
• education assistance
• technology refresh and referral bonuses.

Why this role

Requires Secret clearance and DoD 8570 IAT Level II certification (for example, Security+); 1–3 years of technical support experience required.

About the employer

Storage Strategies Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.