Program Manager, Customer Retention AI Agent (Google CCAI)

Job overview

The Program Manager, Customer Retention AI Agent (Google CCAI) role is hybrid in Charlotte, NC. Compensation is not specified. The program spans conversational design, engineering, data, and customer experience operations. The manager leads delivery of a customer retention agent from discovery through production launch and scale. By coordinating teams, integrations, governance, and rollout, the role supports customer retention and contact-center performance goals.

What you'll do

• Own the program roadmap, milestones, and delivery cadence from discovery through general availability
• coordinate conversational design, Dialogflow CX/CCAI engineering, data/ML, QA, and contact-center operations
• manage vendor or systems-integrator relationships when involved
• define and track program KPIs
• run governance, steering updates, RAID logs, budget tracking, and change management
• plan integrations across CRM, telephony/CCaaS, billing, and retention-offer systems
• manage phased rollout and post-launch optimization
• resolve cross-team blockers and dependencies.

What we're looking for

Skills & competencies

program manager

customer retention

ai agent

google ccai

dialogflow cx

contact center ai

hybrid

charlotte nc

techdigital corporation

program roadmap

agile/scrum

crm integration

customer experience

Work arrangement

• Weekend coverage required

Why this role

Focuses on a customer retention conversational AI agent using Google CCAI/Dialogflow CX, with phased pilot-to-production rollout and contact-center KPI ownership.

About the employer

TechDigital Corporation is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.