Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Gays Mills, WI; compensation is not specified. Building Automation Products, Inc. (BAPI) is a privately owned company with a global presence that supplies products to customers around the world. The representative supports internal and external customers by processing orders, answering questions, resolving concerns, and coordinating shipping information. The role connects customers with BAPI’s products and solutions while maintaining accurate account and order records and collaborating across departments.

What you'll do

• Process orders received by email, webstore, customer portals, and phone
• respond to questions and provide order, pricing, and shipping information
• manage accounts, quotations, returns, and documentation in CRM and business systems
• coordinate domestic and international shipping, export documents, freight inquiries, tracking, and delivery support
• maintain customer records and portal information
• collaborate with Sales, Production, and Shipping.

What we're looking for

Skills & competencies

bapi

gays mills wi

customer service

order processing

customer accounts

crm

quotations

returns

shipping coordination

export documentation

sales support

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• paid time off
• eight paid holidays
• 401(k) match with 100% vesting after 90 days.

Why this role

Works with both internal and external customers and coordinates domestic and international shipping activities.

About the employer

Building Automation Products Inc is hiring for this role. Industry: Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use. Sector: 33.