Manager, Service Desk
Compensation
$118k – $179k /yr
Employment type
Full-time
Work setting
On-site
Location
Albuquerque, NM
Schedule
Day shift
Posted
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Job overview
The Manager, Service Desk is an onsite role based in Albuquerque, NM. The annual salary range is $117,500 - $179,250 USD. This role oversees IT support operations for AeroVironment. The role exists to ensure high-quality technical assistance and efficient incident resolution for end users. It contributes to the company's goals by maintaining ITIL-aligned service levels and optimizing support workflows.
What you'll do
- Oversee daily Service Desk operations
- manage support staff
- enforce SLAs
- analyze incident trends
- administer ticketing systems
- provide hands-on technical support.
What we're looking for
- Skills & competencies
- full-timeday shiftalbuquerque nmit managerservice deskitiltechnical supportleadershipenterprise it$117.5k-$179.25k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) with match, 9/80 work schedule, paid holiday shutdown.
Why this role
ITIL Foundation certification required, experience managing distributed teams preferred.
About the employer
AeroVironment is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1244.00
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Listing ID: 6532ba35-083a-4e49-bfa0-91902d7a3dd5