IT Support Engineer (Tier 2)

Job overview

The IT Support Engineer (Tier 2) role begins remotely and is expected to transition to a fully in-office role in Phoenix, AZ, once the local team is established. Pay is $55,000–$75,000 per year. CubX Inc. is a managed service provider delivering IT services and support to business clients nationwide. The engineer provides advanced helpdesk and systems support, administers client environments, and contributes to IT projects and proactive issue remediation. The role helps maintain reliable, secure technology operations and client satisfaction.

What you'll do

• Provide Level 2/3 support for Windows, macOS, iOS, and Android
• administer Microsoft 365
• configure and troubleshoot networking components
• manage endpoints with Intune and Windows Autopilot
• assist with Azure administration
• configure email security protocols
• troubleshoot hardware and software
• maintain tickets, documentation, and client communications
• participate in IT projects
• provide client training
• identify and remediate technical issues
• provide occasional after-hours/on-call support as needed.

What we're looking for

Skills & competencies

it support engineer

tier 2

phoenix az

cubx

full-time

remote to in-office

$55k–$75k/year

microsoft 365

azure

networking

intune

windows autopilot

on-call support

travel up to 15%

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental and vision insurance, 401(k) with company match, PTO, company holidays, training and certification programs, professional development, and team events.

Why this role

Requires at least two years of MSP or Level 2 helpdesk experience, advanced Microsoft 365 administration, networking troubleshooting, endpoint support, email security configuration, hardware/software support, ITSM experience, and customer-facing support experience. Occasional after-hours/on-call support is required. Preferred qualifications include relevant certifications, Azure and endpoint management experience, PowerShell, and willingness to travel approximately 15% for client sites or projects. Benefits include health, dental and vision insurance, 401(k), PTO, holidays, training, and professional development.

About the employer

CubX Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.