Director of Operations, Records & Document Services

Job overview

The Director of Operations, Records & Document Services role is onsite in the Detroit area, with the listing location in Madison Heights, MI; compensation is $150,000–$175,000 per year, with a target annual bonus of 10% of base salary. Graphic Sciences, a division of Intellinetics, provides records management, document services, and storage services to Michigan municipalities and other organizations. The director leads warehouse, records-storage, document-handling, scanning, retrieval, transportation, and facility operations while managing workforce, contracts, compliance, customer service, and financial performance. The role is charged with modernizing operations and improving productivity and operating margin while maintaining secure, reliable service for customers.

What you'll do

• Lead records, document, warehouse, and facility operations
• manage workforce and department leaders
• oversee public-sector contract performance, compliance, safety, and customer relationships
• own operating budgets and forecasts
• lead continuous improvement, automation, and daily management systems
• support customer retention and growth.

What we're looking for

Skills & competencies

director of operations

records management

document services

detroit area

madison heights mi

intellinetics

warehouse operations

public-sector contracts

operational transformation

workforce leadership

$150k–$175k

10% target bonus

Work arrangement

• Weekend coverage required

Why this role

Leads an approximately 100-person workforce; mandate includes operational transformation, productivity improvement, and stronger operating margin.

About the employer

Intellinetics is hiring for this role. Industry: Document Preparation Services. Sector: 56.