Bilingual Inbound Call Center Agent

Job overview

The Bilingual Inbound Call Center Agent role is onsite in Dallas, TX. Compensation is not specified. APCO Holdings partners with dealerships across North America to provide vehicle protection products and services that support customers and dealer partners. The agent handles inbound customer inquiries and outbound campaign calls, identifies customer needs, and provides accurate information and support. The role also documents interactions, works toward quality and performance goals, and collaborates with teammates to strengthen customer relationships and service outcomes.

What you'll do

• Respond to inbound customer inquiries
• conduct outbound calls for customer outreach campaigns
• build customer rapport
• identify needs and provide accurate information and support
• document conversations and account information
• maintain active listening and engagement
• meet quality assurance, productivity, customer satisfaction, and performance standards
• follow established processes
• share knowledge and best practices
• participate in training, coaching, and development opportunities.

What we're looking for

Skills & competencies

bilingual call center agent

inbound calls

outbound campaigns

english and spanish

customer service

customer engagement

account documentation

dallas tx

apco holdings

full-time

monday–friday training

saturday schedule

automotive dealership partners

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• paid time off
• company holidays
• training and development
• career growth opportunities.

Why this role

Requires strong verbal and written communication in English and Spanish. Training is provided; regular work includes a Saturday shift and a weekday off.

About the employer

APCO Holdings is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.