Customer Care Specialist — Banking
Employment type
Full-time
Work setting
On-site
Location
Mooresville, IN
Schedule
Day shift
Posted
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Job overview
The Customer Care Specialist — Banking role is onsite in Mooresville, IN, and compensation is not specified. The role supports Citizens Bank customers through transaction processing and service assistance. The specialist handles account and payment transactions, resolves customer questions through in-person and remote service channels, and explains bank products and services. Accurate processing, fraud awareness, regulatory compliance, and timely follow-up help protect bank assets and support customer needs.
What you'll do
- Process checking and savings transactions, loan payments, check cashing, transfers, stop payments, address changes, digital transactions, and disputes
- assist customers by phone, ITM, online banking, email, and chat
- identify potentially fraudulent or altered instruments
- balance daily transactions
- explain and cross-sell bank services
- follow Bank Secrecy and anti-money-laundering requirements
- follow up on customer issues.
What we're looking for
- Skills & competencies
- customer care specialistbankingfull-timemooresville incitizens bankcustomer serviceaccount transactionsloan paymentsfraud awarenessanti-money launderingcall centeronline banking supportsaturday morning availabilityhigh school diploma
- Work arrangement
- Weekend coverage required
About the employer
Citizens Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 64c95d0b-342d-408e-b827-6468b9e84b1d