Customer Service Representative

Job overview

Customer Service Representative is an onsite, full-time role in Cerritos, CA, with an eight-hour shift listed as 8:00 AM–5:00 PM. Compensation is $22 per hour. Porcelanosa describes its products as designed with people in mind and emphasizes innovation, quality, and customer support. The role supports customer satisfaction and retention by responding to inquiries, processing orders and payments, coordinating delivery-related matters, and assisting field sales and operations teams. It also helps resolve customer concerns and facilitate local order fulfillment.

What you'll do

• Respond to inquiries about product availability, order status, and shipment tracking
• receive, verify, and process point-of-sale payments
• confirm appointments for Cardinal deliveries
• file carrier claims for damaged or lost material
• book returns and claims
• manage phone calls
• support field sales
• recommend solutions to customer needs
• coordinate with operations on local orders
• complete end-of-day invoicing and review monthly storage-fee reports.

What we're looking for

Skills & competencies

customer service representative

cerritos ca

porcelanosa usa

$22/hr

8:00 am–5:00 pm

order processing

shipment tracking

customer inquiries

returns and claims

sales support

warehouse and logistics

inventory systems

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match up to 4%, medical, dental, vision, health savings and flexible spending accounts, disability and life insurance, tuition reimbursement up to $3,000, and paid time off.

Why this role

The posting specifies no remote work and lists an 8:00 AM–5:00 PM schedule.

About the employer

Porcelanosa USA is hiring for this role. Industry: Other Building Material Dealers. Sector: 44.