Customer Experience Specialist

Job overview

The Customer Experience Specialist role is listed in Rockville, MD, with the ability to commute to the North Bethesda, MD office. The posting states annual compensation of $65,000–$125,000. US AI develops technology in artificial intelligence, cybersecurity, and self-healing infrastructure. The role helps customers use the company’s applications effectively and supports positive customer experiences. It contributes by resolving user concerns, gathering feedback, documenting issues, and sharing critical matters with Customer Experience leadership and other teams.

What you'll do

• Provide application support, training, and guidance to customers
• address user concerns
• collect and document feedback
• escalate major issues or critical feedback
• participate in application testing
• report on service-level and issue-management performance
• and collaborate with engineers, analysts, data scientists, developers, and stakeholders.

What we're looking for

Skills & competencies

customer experience specialist

customer support

application support

user training

issue management

customer feedback

rockville md

north bethesda md

us ai

artificial intelligence

cybersecurity

$65k–$125k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and employer matching, health, dental, and vision insurance, paid time off, life insurance, and professional growth and career development opportunities.

Why this role

Benefits listed include 401(k) matching, health, dental, and vision insurance, paid time off, and advancement opportunities. U.S. citizenship and ability to obtain a Secret or higher security clearance are required.

About the employer

US AI is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.