Guest Service Agent, Front Desk

Job overview

The Guest Service Agent, Front Desk role is onsite in Boston, MA. Compensation is not specified. Crystal Creek Hospitality operates independently spirited and branded hotels focused on hospitality and enriching the lives of employees, guests, and communities. The agent supports front desk operations and guest experience through reservations, check-in and checkout, billing, guest communications, and service recovery. The role helps maintain service standards and complete hotel operations accurately and efficiently.

What you'll do

• Handle reservations, check-ins, check-outs, room changes, billing, and payment transactions
• greet guests and provide accurate information
• complete registration and room assignments
• respond to guest complaints within guidelines
• answer calls and emails and relay messages
• monitor guest accounts and room inventory
• complete shift reports and checklists
• manage lost and found
• maintain an organized workstation and lobby.

What we're looking for

Skills & competencies

guest service agent

front desk

boston ma

crystal creek hospitality

hotel operations

guest experience

reservations

check-in and checkout

billing

opera

customer service

guest communications

Work arrangement

• Weekend coverage required

Why this role

Works with the Front Desk, Concierge, and Guest Experience teams and reports to the Front Office Manager or Guest Services Manager.

About the employer

Crystal Creek Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.