Guest Services Specialist, Engagement

Job overview

The Guest Services Specialist, Engagement role is onsite in Waldorf, MD, and compensation is not specified. The position supports guest service at Courtyard Waldorf, operated by Canza Management, the property-management subsidiary of TLTsolutions. The specialist provides attentive service throughout guests’ stays, anticipates needs, and coordinates with hotel departments to resolve requests. The role contributes to guest satisfaction and hotel operations through service, feedback review, reporting, and front-desk inventory management.

What you'll do

• Assist guests during check-in, check-out, and throughout their stay
• anticipate needs and resolve issues
• coordinate with housekeeping, maintenance, food and beverage, and other teams
• review guest satisfaction and service metrics
• analyze guest feedback with management
• prepare weekly audit reports on occupancy, reservations, and billing discrepancies
• manage front-desk supplies
• promote the brand loyalty program.

What we're looking for

Skills & competencies

guest services specialist

courtyard waldorf

waldorf md

guest engagement

hotel front desk

check-in

check-out

guest relations

issue resolution

housekeeping coordination

guest feedback

audit reports

loyalty program

discounted hotel rates

Work arrangement

• Weekend coverage required

Benefits & perks

• Discounted hotel rates
• full-time employees receive one week of paid time off and a floating holiday under the stated holiday condition
• part-time employees receive 1.5 times their hourly rate for holiday pay.

Why this role

The posting states that full-time employees receive one week of paid time off and a floating holiday if they work on one of the eight core holidays. Part-time employees receive 1.5 times their hourly rate for holiday pay. Discounted hotel rates are also offered.

About the employer

Courtyard Waldorf is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.