Enterprise/Strategic Customer Success Lead

Job overview

The Enterprise/Strategic Customer Success Lead role is remote for candidates located in Chicago, New York City, San Francisco, or Atlanta. The annual base salary range is $180,000–$215,000, plus equity and benefits. Ketch provides privacy management software for enterprise data permissioning and consent operations. The lead owns relationships with 20–25 strategic customers, helping them realize value, renew, and expand their use of Ketch. Through success planning, executive reviews, risk monitoring, and customer feedback, the role supports retention, growth, and product improvement.

What you'll do

• Build relationships with customer stakeholders from daily users to executive sponsors
• maintain contact beyond renewals
• define success metrics and demonstrate customer ROI
• run executive business reviews and account plans
• identify churn and renewal risks using the Success-at-Scale signal framework
• find expansion opportunities with Account Executives
• own account escalations and share customer feedback with Product.

What we're looking for

Skills & competencies

enterprise customer success lead

remote

chicago

new york city

san francisco

atlanta

ketch

b2b saas

strategic accounts

customer retention

account expansion

$180k–$215k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage with 100% of premiums paid for U.S.-based full-time employees
• unlimited PTO
• 10 paid company holidays
• paid parental leave
• flexible scheduling around core collaboration hours
• commuter benefits for office-based employees
• equity.

Why this role

Remote role restricted to candidates located in Chicago, New York City, San Francisco, or Atlanta; requires 12+ years in B2B SaaS customer success or account management, including 5+ years with enterprise or strategic accounts; bachelor's degree required.

About the employer

Ketch is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.