Service Desk Analyst I
Employment type
Full-time
Work setting
On-site
Location
Columbus, OH
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst I role is an onsite position based in Columbus, OH. Compensation is not specified. This role supports the IT services team by providing technical support to clients. The role exists to serve as the primary point of contact for technical issues. Analysts contribute to the team's goals by resolving incidents, managing user accounts, and ensuring high-quality service delivery in a security-conscious environment.
What you'll do
- Provide technical support via phone, email, and chat
- troubleshoot desktop, laptop, and mobile device issues
- manage user accounts in Active Directory
- document troubleshooting steps
- escalate complex issues.
What we're looking for
- Skills & competencies
- full-timeday shiftcolumbus ohit supportservice deskhelp desktechnical supportactive directorytroubleshootingcybersecurityredhelm
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), paid time off, and floating holidays.
Why this role
Integrated cybersecurity and IT services environment.
About the employer
RedHelm is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 64542c1a-c8b5-4cf1-b227-3bd9774b80bb