Genesys Cloud Architect

Job overview

The Genesys Cloud Architect role is remote, with Seattle, WA listed in the feed. Compensation is $110,000–$120,000 per year. The role supports Kaleidoscope, an Infosys company, in delivering client solutions. This architect develops and reviews scalable solution designs aligned with business requirements, supports contact center modernization and integrations, and helps teams resolve technical challenges through implementation and support.

What you'll do

• Gather client requirements through workshops and interviews
• develop and review solution architecture
• recommend technologies and platforms
• plan integrations
• resolve technical challenges during build, deployment, and support
• advise development teams and clients
• identify risks and optimization opportunities
• maintain a knowledge base
• contribute architectural input to proposals and RFPs.

What we're looking for

Skills & competencies

genesys cloud cx

contact center architecture

solution architecture

cloud modernization

routing and automation

ivr

digital channels

seattle wa

remote

infosys

salary $110,000–$120,000/year

Work arrangement

• Weekend coverage required

Why this role

Genesys Cloud CX contact center architecture, routing and automation, and large-scale migrations from legacy contact center platforms.

About the employer

INFOSYS NOVA HOLDINGS LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.