Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Lansing, MI. Compensation is described as competitive, with no numeric amount specified. The position supports the service department at LaFontaine Ford of Lansing. The advisor coordinates customer service visits, explains repair needs and estimates, and follows repair orders through completion. The role supports customer satisfaction and repeat business by keeping customers informed and ensuring service requests and approvals are documented accurately.

What you'll do

• Schedule service work
• greet customers and determine vehicle concerns
• collect customer and vehicle information
• test-drive vehicles as necessary
• advise customers on maintenance
• identify and explain additional repair needs
• provide labor and parts estimates
• obtain approvals and signatures
• notify dispatch of incoming work
• follow repair progress and communicate changes
• handle inquiries and appointments
• compare invoices with repair orders
• deliver vehicles and answer questions
• maintain customer follow-up and clean work areas.

What we're looking for

Skills & competencies

automotive service advisor

customer service

service department

repair orders

service scheduling

ford products

reynolds & reynolds

fleet accounts

lansing mi

lafontaine ford

medical benefits

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, employer-paid life and AD&D, employee assistance program, pet insurance, voluntary benefits, 401(k) with employer match, holiday savings program, paid time off, holiday pay, employee discounts, and referral program.

Why this role

The posting highlights Ford product knowledge, Reynolds & Reynolds experience, and fleet or commercial account experience.

About the employer

LaFontaine Ford of Lansing is hiring for this role. Industry: New Car Dealers. Sector: 44.