Customer Education Lead

Job overview

Compensation is $115,000–$125,000 per year. The Customer Education Lead role is listed in Baltimore, MD, and the posting describes a flexible, remote-friendly work environment. Impruvon’s mission is to improve medication management for vulnerable populations through innovation, accountability, and compassion. The role builds and leads scalable customer training, onboarding, assessment, and certification programs for users of the Impruvon platform. It supports customer readiness and adoption by developing learning content and systems, enabling customer and internal trainers, and measuring training outcomes across customer settings.

What you'll do

• Lead role-based onboarding and live training
• develop self-service learning resources and curricula
• select and implement a learning management system
• design assessments and certification
• build train-the-trainer programs
• coach and develop a small team
• collaborate with Product, Engineering, Customer Success, Compliance, Privacy, and Legal
• monitor training outcomes and KPIs
• travel up to 20% for onsite customer training and onboarding.

What we're looking for

Skills & competencies

customer education lead

impruvon

baltimore md

customer education

healthcare saas

training programs

learning management system

curriculum design

assessments and certification

train-the-trainer

customer onboarding

healthcare compliance

remote-friendly

travel up to 20%

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid base medical coverage, dental and vision options, 401(k), company-paid life, AD&D, short- and long-term disability insurance, Lifestyle Spending Account, flexible PTO, and company holidays.

Why this role

The role owns the transition toward a self-service-first training model and may hire and lead a small team as the function grows. Travel up to 20% is required.

About the employer

Impruvon is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.