Customer Service Representative

Job overview

Customer Service Representative is an onsite, full-time role in Springdale, AR. Compensation is not specified. Sam’s Furniture describes itself as Northwest Arkansas’ largest furniture destination and says its mission includes serving the community and people around the globe. The representative supports customer satisfaction by handling calls and in-person interactions, processing payments and paperwork, following up on customer needs, and coordinating with colleagues to resolve issues and improve service processes.

What you'll do

• Make outbound calls to assist customers
• analyze customer needs and provide solutions
• maintain detailed interaction records
• follow up to resolve issues and confirm satisfaction
• collaborate on service processes
• prepare and file invoices and financial slips
• process cash, check, credit-card, and financing payments
• reconcile the drawer at shift end.

What we're looking for

Skills & competencies

customer service representative

full-time

springdale ar

sam's furniture

customer support

outbound calls

payment processing

invoices

drawer reconciliation

customer follow-up

weekend availability

paid birthday off

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• employee discount
• medical, dental, and vision insurance
• on-the-job training
• paid birthday off
• three paid holidays.

Why this role

Must be willing to work weekends and most holidays; previous customer service experience is preferred but not required.

About the employer

Sam's Furniture is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.