Customer Account Representative – 4×10 Day Shift

Job overview

The Customer Account Representative – 4×10 Day Shift role is onsite in Killeen, TX. Compensation is $12.52–$15.52 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The representative supports inside sales programs by handling customer calls, resolving service concerns, retaining accounts, and recommending products. The role contributes to customer engagement and account growth through accurate, responsive communication.

What you'll do

• Make outbound sales calls and respond to inbound inquiries
• follow up with leads and customers
• recommend products based on customer needs
• resolve service concerns using internal systems and collaboration
• document interactions and account updates
• follow client scripts and compliance procedures
• escalate complex issues
• and work toward first-call resolution.

What we're looking for

Skills & competencies

customer account representative

4×10 shift

killeen tx

mci careers

full-time

inside sales

customer service

outbound calls

account retention

upselling

contact center

$12.52–$15.52/hr

Work arrangement

• Weekend coverage required

Why this role

The title specifies a 4×10 schedule and four workdays per week; the posting describes a full-time role.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.