Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Burnsville, MN, with pay stated at $28 per hour. The position supports Bob Boldt HVAC’s customer service, scheduling, and field technician coordination. The manager leads customer communications and keeps service records, scheduling, dispatch, estimates, and payments moving accurately. By coordinating with customers and technicians and following up on unresolved items, the role supports service delivery, billing, and customer retention.

What you'll do

• Lead the customer service team
• manage scheduling and dispatch
• maintain accurate ServiceTitan records
• coordinate customer approvals with technicians
• follow up on estimates and payments
• monitor call and message volumes
• develop strategies to improve customer satisfaction and retention.

What we're looking for

Skills & competencies

customer service manager

burnsville mn

bob boldt hvac

servicetitan

scheduling and dispatch

customer communications

hvac

monday–friday

$28/hour

401(k)

paid time off

dog-friendly office

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 5–7 days of paid time off, dog-friendly office, and a consistent Monday–Friday schedule with a full lunch hour.

Why this role

The posting describes a consistent Monday–Friday schedule with a full lunch hour and a dog-friendly office.

About the employer

Bob Boldt HVAC,LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.