Client Support Associate

Job overview

The Client Support Associate role is onsite in Florence, KY, and pays $16–$18 per hour. Jackson Hewitt provides tax preparation services and client support through its offices. The associate serves as a welcoming point of contact, engaging clients and helping offices maintain a positive client experience. Appointment confirmation, follow-up, and marketing support help keep clients informed and connected during their visit and throughout the service process.

What you'll do

• Engage with clients visiting the office
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• provide customer-focused support and use basic computer tools.

What we're looking for

Skills & competencies

client support associate

customer service

client engagement

appointment confirmation

office support

florence ky

jackson hewitt

$16–$18/hour

seasonal

flexible schedule

tax training

advancement opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, dental, health, and vision insurance, employee discounts, earned wage access, training and development, free tax preparation training, PTIN registration reimbursement, and continuing tax education.
• Some benefits have eligibility requirements.

Why this role

The posting describes the position as seasonal and says full-time and part-time positions are available, with flexible schedule options. Prior customer service or sales experience is preferred but not required; tax preparation training and PTIN registration reimbursement are offered.

About the employer

Jackson Hewitt - DRF is hiring for this role. Industry: Tax Preparation Services. Sector: 54.