Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative role is an onsite, full-time position in Cary, NC, paying $40,000–$50,000 per year. The role supports Morgan Hedderich’s State Farm agency, a five-person team that describes community involvement as important to its work. The representative responds to customer inquiries, explains policy information, assists with policy changes, and processes claims and follow-up. The role helps deliver customer experiences that support the agency’s relationships with the community and its growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members and anticipate community members’ needs.

What we're looking for

Skills & competencies

customer service representative

cary nc

morgan hedderich state farm agent

insurance policies

customer inquiries

policy changes

claims processing

customer records

agency team

community support

$40k–$50k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• license reimbursement
• performance-based bonus
• health insurance
• paid time off
• training and development
• flexible schedule
• advancement opportunities.

Why this role

The agency describes a closed lunch hour, Friday closure at 3 p.m., team gatherings, and a home-like office atmosphere.

About the employer

Morgan Hedderich - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.