Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Willoughby, OH. Compensation is $32,000–$46,000 per year. The role supports Christina Estes’s State Farm insurance agency and its community members. The representative helps customers understand and manage their policies, responds to inquiries, and follows up on claims. Accurate records and coordination with agency colleagues support customer service and the agency’s growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance customer service

policy information

policy changes

claims processing

customer records

willoughby oh

christina estes state farm agent

$32,000–$46,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• hourly pay plus commission
• 401(k)
• performance-based bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunities.

About the employer

Christina Estes - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.