Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Waynesville, NC, with compensation of $18–$22 per hour. Carolina Furniture Concepts’ representative supports customers and members through client support calls and service requests. The role helps resolve customer needs and maintain satisfaction by handling calls, work orders, and complaints. Sales and marketing activities may also help generate additional work and business.

What you'll do

• Receive incoming calls professionally and courteously
• perform marketing and sales functions to sell additional work and earn business
• complete work orders
• return customer calls
• respond to complaints
• perform other duties as needed, which may include cross-training in related positions.

What we're looking for

Skills & competencies

customer service representative

waynesville nc

carolina furniture concepts

customer support calls

service requests

customer complaints

work orders

data entry

administrative experience

$18–$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• dental and health insurance
• employee discounts
• profit sharing
• vision coverage
• growth and career advancement opportunities.

Why this role

Requires at least two years of administrative experience, strong written and verbal communication, data-entry skills, attention to detail, and the ability to work independently and as part of a team.

About the employer

Carolina Furniture Concepts is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.