Customer Service Team Lead
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Great Lakes, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead role is an onsite position based in Great Lakes, IL. Compensation is specified as $33 to $38 per hour, and the role supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to coach and develop customer service representatives, ensuring they are trained and empowered to provide high-quality, efficient service. The Team Lead evaluates interactions, facilitates team meetings, and handles escalated customer issues to maintain Uline's standards for customer satisfaction.
What you'll do
- Coach and develop representatives
- evaluate customer interactions
- provide performance feedback
- facilitate team meetings
- handle escalated issues.
What we're looking for
- Skills & competencies
- full-timeday shiftgreat lakes ilulinecustomer serviceteam leadonsiteno on-calldrug-free workplacebenefits included
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid time off, tuition assistance, bonus programs.
Why this role
Includes comprehensive benefits starting day one, tuition assistance, and on-site fitness facilities.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 63ffc397-5431-4bd5-8ed8-9b77beaef547