Coordinator I, Customer Advocacy

Job overview

The Coordinator I role is based at customer sites across Rhode Island, with statewide travel that is expected about three times per week; compensation is $18.67–$24.67 per hour. The role works with income-eligible customers and external support agencies to connect customers with affordability and energy-support programs. The coordinator assists customers with billing, payment arrangements, assistance programs, outage preparation, and energy-efficiency support. By managing referrals and sharing insights from customer and community interactions, the role helps improve program engagement and inform services for income-eligible customers.

What you'll do

• Work one-on-one with customers on billing, payments, payment agreements, LIHEAP, outage preparation, protections certification, and energy-efficiency support
• build relationships with internal and external stakeholders
• manage referrals
• coordinate tailored responses for special cases
• represent customer perspectives in program development
• participate in community outreach
• prepare training materials and supporting documentation
• travel statewide to customer sites.

What we're looking for

Skills & competencies

coordinator i

customer advocacy

income-eligible customers

liheap

community outreach

customer assistance

bilingual required

statewide rhode island travel

$18.67–$24.67/hr

lancesoft

Work arrangement

• Weekend coverage required

Why this role

Bilingual ability is required, with Spanish preferred; a bachelor's degree is preferred. The posting says candidates need their own vehicle and describes statewide travel, probably three times per week.

About the employer

LanceSoft Inc is hiring for this role. Industry: Natural Gas Distribution. Sector: 22.