Call Center Representative

Job overview

The Call Center Representative role is onsite in Columbus, OH, with compensation of $47,000–$51,000 per year. Biz Voice Boost describes its work as helping brands strengthen their public image through professional communication, community engagement, and outreach. This role supports customer satisfaction by answering product and service questions, resolving concerns, maintaining interaction records, and recommending appropriate solutions. The representative also follows service procedures, supports retention initiatives, and works with teammates toward service goals.

What you'll do

• Respond to customer inquiries about products and services
• provide accurate information
• resolve concerns courteously
• maintain interaction records
• identify needs and recommend solutions
• follow service standards
• support satisfaction and retention
• collaborate toward service goals
• participate in training and development.

What we're looking for

Skills & competencies

call center representative

customer service

customer support

full-time

columbus oh

entertainment travel associates

customer relations

problem solving

customer retention

paid training

career advancement

$47k–$51k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, professional development, mentorship and coaching, career advancement opportunities, performance-based growth opportunities, and employee recognition programs.

Why this role

Paid training, mentorship and coaching, professional development, career advancement, performance-based growth opportunities, and employee recognition programs.

About the employer

Entertainment Travel Associates is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.