Customer Service Agent

Job overview

The Customer Service Agent is an onsite, full-time role in Charlotte, NC. Compensation is not specified. Novra Corp provides strategic and practical marketing support to businesses and brands.

What you'll do

• Respond to customer inquiries by phone, email, and other approved channels
• provide accurate information about services and procedures
• assist with routine concerns and service requests
• document interactions and maintain records
• follow up on outstanding inquiries
• coordinate with internal departments
• escalate complex issues
• follow service procedures and quality standards
• handle customer information professionally and confidentially.

What we're looking for

Skills & competencies

customer service agent

charlotte nc

novra corp

onsite

full-time

customer inquiries

phone support

email support

service requests

customer records

high school diploma required

Work arrangement

• Weekend coverage required

Why this role

A high school diploma or equivalent is required. Previous customer service experience is preferred but not required. Basic computer proficiency and strong communication, listening, interpersonal, and problem-solving skills are sought.

About the employer

Novra Corp is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.